Customer Compliance Team Leader needed at Hollywoodbets

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Job title : Customer Compliance Team Leader

Job Location : KwaZulu-Natal, Durban

Deadline : January 13, 2025

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With Hollywoodbets You Will:

  • Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
  • Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
  • Grow with our development plans and culture that allows you to further your career.

You Bring:

  • Valid driver’s license
  • Minimum 2 years administration experience
  • Minimum 2 years management experience in a similar function
  • Matric (must have passed English and Maths)

A Bonus to have:

  • Degree/Diploma in (compliance/auditing/legal)
  • Own car
  • Audit/Compliance/AML experience

What You’ll do for the Brand:

 AML/Customer Compliance

  • Work closely with the Customer Compliance Manager and the Compliance Manager.
  • Contribute to the implementation of new and updated regulatory requirements.
  • Perform enhanced due diligence reviews and reporting.
  • Preparation and delivery of relevant training.
  • STR and SAR reporting preparation and submission to the Nominated Officer.
  • Thoroughly and timely review reports and other investigative leads that potentially identify suspicious activity.
  • Investigate any possible fraud and conclude accordingly.
  • Monitor and scrutinize all AML and responsible gambling risk reports to identify possible fraud.
  • Looking after records of high-risk clients and report suspicious activities, if any.
  • Ability to identify and escalate sensitive issues with discretion.
  • Manage team performance in achievement of business objectives.
  • Assist with preparation and relevant submissions for regulatory inspections and on-site reviews.
  • Monthly and quarterly reporting.
  • To remain completely independent and adhere to the confidentiality of the role.

Reviewing and Reporting

  • Perform ongoing monitoring reviews as per documented processes.
  • Work with business units to agree on findings, ratings and remedial action required.
  • Produce finalized reports for all monitoring reviews conducted.
  • Ensure that all monitoring reports are appropriate and include supporting evidence and/or documents.
  • Follow up on recommended corrective actions, any outstanding monitoring issues and management actions.
  • Ensure that all reports are saved appropriately.

Skills

  • Analytical mindset and possesses leadership qualities.
  • Good communication and people management skills.
  • Able to manage multiple engagements and deadlines.
  • Strong drive to excel professionally and ability to guide and motivate team members.
  • Strong written and verbal command of English.
  • Establish, maintain and strengthen internal and external relationships.
  • Works under limited supervision with moderate latitude for initiative and

People

  • Training of new team members.
  • Promotion of a healthy and fair work environment.
  • Adhere to the principles of an ethical, honest, transparent, fair work environment.
  • Performance must be tracked by yourself, and the onus is placed on you to set up performance review meetings with the manager.
  • Communicate in a professional manner.

Compliance, risk, and quality

  • Enforcing company policies and procedures.
  • Compliance with relevant laws, regulations, and affiliated professional standards.
  • Ensure logical saving of all work, templates, etc. monthly and yearly such that each year’s financial records can stand on its own when enquiries/ investigations/audits take place.
  • Produce high quality, neat, logical, succinct, easy to follow, easy to understand, formula linked work/templates/workbooks/financial models/recons/audits – of which is substantiated by facts with no numbers in the formulas.
  • Summarize the detailed daily findings on the designated software or relevant workbook and submit a daily report to the Customer Compliance Manger
  • Report suspicious behaviour and fraud findings immediately.
  • Promote non-acceptance of kickbacks. Instances are to be reported immediately.
  • All adhoc duties. 

What You’ll Bring to the Team:

  • Accuracy and attention to detail.
  • Accountability
  • Deadline driven
  • Strong planning and high level of prioritizing.
  • Open and clear communication skills.
  • Strategic thinking and problem-solving ability.
  • Exceptional time management skills.
  • Customer care and service excellence.
  • High energy and enthusiasm
  • Strong reporting skills
  • Great Business acumen

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply Now

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