Job title : Customer Experience Consultant
Job Location : KwaZulu-Natal, Durban
Deadline : July 14, 2024
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Job Description
A.P Maersk South Africa is seeking a Customer Experience Consultant to join our team in Durban. As a Customer Experience Consultant, you will be responsible for managing the customer experience, ensuring timely and effective solutions, and delivering high-quality service levels.
Key responsibilities:
- Manage customer issues and collaborate with stakeholders to resolve them efficiently.
- Handle escalated situations and complaints across multiple communication channels.
- Work with our global Customer Experience team to ensure seamless shipment lifecycle execution and high-quality service.
- Proactively track shipments and notify customers of relevant deviations, offering solutions or alternatives.
- Continuously seek opportunities to improve our service and customer experience.
- Act as a primary contact for customers, building strong relationships and understanding their business needs.
- Utilize relationship-building skills to promote added value services and grow customer business.
- Identify opportunities to increase revenue through upselling and cross-selling
WHO WE ARE LOOKING FOR:
- 2-3 years of customer service experience in the logistics and supply chain industry (or equivalent).
- Proficient in Microsoft Office Package.
- Fluency in English.
- Diploma or degree in a relevant field.
- Strong customer service background with a proven track record of success.
- Ability to analyze problems, identify solutions, and implement effective fixes.
- Quick learner with a willingness to adapt to new situations and systems.
- Results-driven with a focus on achieving high performance KPIs.
- Strong commercial awareness and excellent communication skills.
- Ability to build rapport and diffuse high-tension situations with empathy and tact.
- Flexible and open to new ways of working, with a commitment to personal development.
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
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