Customer Retention Specialist – Kwazulu Natal needed at Servest SA

KwaZulu-Natal Customer Service Full Time

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Job title : Customer Retention Specialist – Kwazulu Natal

Job Location : KwaZulu-Natal,

Deadline : July 28, 2024

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Minimum Requirements

  • Matric/Grade 12
  • Relevant Qualification
  • 2-5 years experience in a similar role
  • Excellent customer service
  • Strong accounting ability and understanding
  • Good communication and interpersonal skills 
  • Good understanding of company products and service offerings
  • Strong problem / query resolution / account reconciliation skills 
  • Valid driver’s licence and own vehicle  

Duties & Responsibilities

  • Manage all aspects of allocated accounts.
  • Customer retention, follow through terminations to ensure equipment is removed and billing is stopped.
  • Customer satisfaction, resolving customer queries within prescribed time limits.
  • Feedback and communication with all internal departments.
  • Continued relationship building with top accounts.
  • Continued identification of additional sales opportunities.
  • Participate in the roll-out of all national deals.
  • Regular customer care surveys with allocated accounts.
  • Conducting initial on-boarding survey following installations of new accounts.

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply Now

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