Customer Service Administrator (11-Months Fixed Term Contract) needed at South African Qualifications Authority
Job title : Customer Service Administrator (11-Months Fixed Term Contract)
Job Location : Gauteng, Pretoria
Deadline : May 16, 2024
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Requirements are:
- The most eligible candidate must hold an appropriate recognised qualification at NQF Level 4 on the 10 Level NQF.
- An NQF Level 5 qualification will be an added advantage.
- A year’s experience as a receptionist will be an added advantage.
- The incumbent must have a good knowledge of SAQA policies and procedures, NQF, and related legislation.
- Excellent verbal and written communication, customer orientation, and attention to detail should be amongst the strengths of those aspiring for this appointment.
Duties :
- Provide excellent customer service to visitors and clients.
- Direct visitors and clients to the appropriate units.
- Attend to client enquiries and complaints and redirect to the relevant unit to be addressed.
- Deal with deliveries to reception as per the procedure.
- Appropriately record system challenges, compliants and problem resolution for future reference purposes as per procedure.
- Handle incoming calls and forward them to the relevant unit to be addressed.
- Assist with logging calls and monitoring progress as and when required.
- Assist visitors with information on SAQA as required according to the procedure.
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now