Customer Service Consultant: Digital X12 needed at Hollywoodbets

Job Description

Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.

We have an amazing opportunity for a Customer Service Consultant: Digital to be based in Umhlanga. Do you think you have what it takes to be our newest Purple Star?

The successful candidate will be Responsible for the overall seamless customer care experience and ensuring that queries and complaints are dealt with timeously and efficiently on all Digital customer interaction platforms.
With Hollywoodbets You Will:

Innovate and create as part of a like-minded, authentic Team eager to achieve goals.

Embrace challenges and the thrill of working in a vibrant and fast-paced industry.

Grow with our development plans and culture that allows you to further your career.

You Bring:

• 6 months Customer Service Experience

A Bonus to have:

• Betting knowledge and experience
• Contact Centre Experience
• Degree/Diploma

What You’ll do for the Brand:

• Team members log at least 15 minutes prior to the startup of a shift.
• Addresses Enquires on betting and promotional information – provides up to date bet information to account holders. Answer customer questions regarding problems with their accounts.
• Markets the brand, builds and establishes rapport with the customer.
• Meet daily/weekly/monthly targets.
• ensures swift feedback is given to the customer, Information is gathered from the Punter and the system and this is escalated to the Supervisor for resolve and feedback if necessary.
• Comply with company and department policies, procedures and standard operating procedures.
• Ensure communications is at a level that maintains the company brand/image and does not expose the company to reputational risk.
• Any other ad hoc duties that might be required.

What You’ll Bring to the Team:

• Excellent communication skills
• Great attention to detail and high-quality work
• Exceptional level of customer service.
• Working knowledge of the various betting platforms and functionality.
• Great listening skills.
• Teamwork and strong interpersonal skills
• Be highly accountable and trustworthy.
• Strong planning and problem-solving skills.
• Excellent time management and the ability to multi-task.
• Strong admin skills and business acumen.