Key Responsibilities for this position:

• Answering all incoming calls as per standard operating procedures.
• Handling enquiries via telephone, fax or e-mail.
• Processing of telephonic orders.
• Processing of quotations.
• Following up on orders, both domestic and foreign.
• Liaising with other departments.
• Perform general administration duties.
• Relieving the Switchboard when necessary.
• Ensure required service level targets as stipulated in KPA are met or exceeded.                       

Requirements/Experience:

• Grade 12
• A minimum of two to three years’ experience in a customer services environment.
• Bilingual.
• Excellent communication skills, both written and verbal.
• Good listening skills.
• The ability to foster good relations with customers.
• Strong interpersonal, organisational and administrative skills.
• Computer literacy is an essential requirement.
• Previous experience in Book master would also be advantageous.
• Previous experience in the Publishing industry would be advantageous
• Team Player
• Efficient and deadline driven.
• Must be able to work under pressure.