Job title : Customer Service Manager – Ottery
Job Location : Western Cape, Cape Town
Deadline : July 11, 2024
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Job Summary
Provide exceptional Customer Service and uphold the company values with the community.
Requirement
- Matric
- 12-18 months face-to-face customer service experience
Competencies:
- Self-driven
- Basic computer literate (MS Office)
- High energy levels
- High attention to detail
- Ability to think on your feet when resolving problems
- Customer service centric
- Sense of urgency
- Professional
- Analytical skills
- Good communication skills
- Good intrapersonal skills
- Pick n Pay values and culture
- Customer service ethos
- Understanding of Pick n Pay’s business priorities
- Understanding of different store formats
- Understanding of Pick n Pay values and expected performance standards
- Understanding of organizational structures, business flows, where and how to source information
- Code of Ethics
- Gain understanding on the process of handling customer complaints via different mediums
- Understand the SOP governing the public liability process
- Basic knowledge on the SOP governing the food safety procedure
- In-depth knowledge on the roles of the CSM in store and the community around the store
- Reports
- HR Policy
- Consumer Protection Act
- Liquor Act
Customer Service
- Informal and formal feedback
- Customer Complain Chart
Store Standards
- SOPs
Communication
- Informal and formal feedback
Training
- Customer Complaints Chart
- Store Audits
Social Responsibility
- Informal and formal feedback
- Local Newspaper
Administration
- Informal and formal feedback
Ad-hoc Projects
- Project Plans
Leading Self
- Informal and formal feedback
- Individual Performance Agreement (IPA)
- Personal Development Plan (PDP)
How to Apply for this Offer
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