Areas of responsibility may include but not limited to:

Relationship Management & Networking

• Ensuring alignment between system capability and business requirements, and building trust with clients by displaying technical & managerial competence
• Understanding the technical and business requirements, business systems and process context, impact and risks
• Participating in client forums, MANCO, Steerco, planning & strategy sessions, produce reporting.
• Acting as Consultant to the internal client where required
• Interfacing to other teams and squads in the greater Life Systems team
• Interfacing to external clients, vendors where required

Delivery and Support of Systems and Technology

• Management of activities within the SDLC using Agile Methodology
• Participating and enabling the business Prioritisation process
• Scheduling and prioritisation of tasks and resources
• Coordinate: Build, Test, Deliver, Fix, Change Requests
• Capacity management: delegation of tasks, review of execution, and providing feedback to team members
• Resolution and prevention of issues
• Provide support and guidance to business on best practice in the systems delivery process.

Technical capacity, quality and standards

• Ensures that the technical capacity exists for a particular set of systems, system features
• Understanding business’ future requirements
• Preventing technical issues from arising by proactive management
• Produce and enable a Capacity Plan for the execution of development
• Ensuring adherence to Quality, Standards, SLA adherence, adherence to PM, SDLC standards, and Agile Methodology
• Making recommendations for the improvement of the SDLC, PM or ITIL processes

Management of projects

• Acting as a Project/Delivery Manager for selected projects / initiatives
• Delivering specific projects to produce internal or external capacity

Human Capital Management

• Ensures that human capacity exists in the team being managed
• Driving the skills development of team members, coaching of team members for performance, and coaching on career development
• Recruitment, staff training, conflict management and creating a welcoming working environment
• Performance management (objective setting, feedback, appraisals, incentives and bonuses, addressing poor performance)

Personal Attributes and Skills

• Client Service Orientation
• Result driven
• Change Readiness
• Time Management
• Communication (written, verbal and listening)
• Creativeness
• Innovation
• Ability to deal with complexity
• Interpersonal skills – Ability to build relationships with people from all different backgrounds and at different job levels

Education and Experience

Minimum

• Tertiary degree (B. Engineer, B.Com, BSc)
• 5 years’ experience in software development for large commercial entities, or has demonstrated leadership capabilities
• 2 years’ experience managing a software development team