Job Description

This is an exciting opportunity to join Altron Digital Business as a Junior Roaming Network Engineer, to perform activities required to support, networking solutions in an infield technical environment. Ensuring up-time and availability by providing a professional service at all times to the Customer within SLA.

Main Responsibilities / Tasks

• To provide infield support on networking solutions, and the associated services.
• Ensure all calls are carried out timeously and effectively and to the satisfaction of the customer.
• Ensure that requests for assistance received via the Service Desk are attended to accurately and efficiently.
• Where required, to provide customers with updates or feedback on calls that is logged on the call logging system.
• Assist the network team to meet identified SLA’s.
• Actively support team on common goals, and participate in high team performance.
• Provide 24×7 technology platform and customer support on a rotating basis.
• Continuous broadening of own technical skills and problem solving
• Engaging in formal and informal knowledge transfer
• Time management in accordance with Customer service requests and SLA
• Ensure that Alcatel Solutions are monitored and proactively managed to required service levels and administered for the customer.
• To perform junior level support for day to day operations
• Be able to diagnose hardware and software related issues on network equipment

Key Functions and Responsibilities:

Human Capital: 

• To successfully complete all training and to maintain certification requirements to fulfil job specifications

Customer:

• Standard Operating Requirements (To Be Available As Per The Shift Required)
• Complete all Incidents within SLA requirements
• Coordinate service request resolution

Quality & Process:

• Closed calls (Incidents) within specified priority times (SLA) by the team – target
• All requests and Projects completed on time by the team – Due Date
• Make sure that all calls are updated timeously and with full accurate details

Qualifications Required:

• Matric
• Cisco CCNA
• A+,N+ certification

Job Related Experience Required

• Data Networking experience would be highly beneficial
• 2 Years – Essential