Context of the role

• For over a decade, Girl Effect has been building technology that aims to create a safer and more accessible world for women and girls, using the insights and experiences girls share with us.
• From websites and chatbots, to IVR services, innovation for us is about using the right tech in the best way to reach girls and meet their challenges. As technology evolves and girls’ habits change, we adapt and improve the platforms, processes, and infrastructure that underpin everything we do.

Who we are looking for

• Girl Effect’s Global Technology Team oversees the management, maintenance and delivery of our technology infrastructure backlog using agile practices, and the delivery of key digital innovations within the organisation, such as our AI-driven chatbots. 
• We have recently moved into an exciting period of tech development – growing our internal technology team, establishing relationships with new technology vendors, and migrating our technology to new homes. We are now looking for a Digital Delivery Manager to join us and facilitate the delivery of our growing technology roadmap, our backlog and projects, whilst playing a key role in helping the team achieve its strategic objectives. The successful candidate will be joining a cross functional, international team working at the cutting edge of tech-for-good. 

Key areas of responsibility

• Support our teams with scope refinement, design and delivery of technical projects, incl: 
• application of agile software delivery methodologies
• sprint planning, ticket/backlog management and maintaining delivery momentum
• capacity planning and resourcing
• management of a selection of  technology partners and creating clear visibility of their work
• ensuring work meets acceptance criteria, is correctly documented, reported, run, on time and within budget
• providing regular progress updates to stakeholders across multiple departments
• Create technical and business documentation on Notion and Google Drive, incl.:
• briefs, scopes, reports and other project and product planning documentation
• risk reporting
• TORs, PRFs, RFPs
• Support the Digital Delivery Manager and Director of Technology to define roadmaps and manage the org-wide technology backlog, including logging requests from teams
• Work with the wider organisation to modify our ways of working for efficient delivery processes and continuous improvement

Essential skills and expertise

• A track record of successfully delivery of complex  technology projects in high tech environments, ideally within a global organisation (examples could include website, chatbot, infrastructure or software development)
• Strong project management and coaching skills with experience in Agile and Lean practices  / SCRUM Master roles
• Ability to evaluate complex risks accurately and objectively
• Strong analytical, organisational and presentation skills
• Substantive working knowledge of Content Management Systems (e.g. Wagtail or other open-source technologies) 
• Experience using Jira (or similar SDLC workflow management tools) to manage project delivery
• Strong delivery reporting skills and experience with capacity management 
• Ability to build relationships with a range of technical and non-technical stakeholders 
• Commercially aware – has the ability to find opportunities to add value for money
• Effective communicator who can synthesise complex theories, policies and perspectives
• Enjoys operating in a varied, fast-moving, dynamic environment 

Desirable

• Experience with scoping and delivery of web applications, chatbot services or AI technologies 
• Familiarity with user-centred design approaches
• Exposure to and understanding of GDPR and implications for organisations
• Exposure to technology development safeguarding considerations
• Experience working in a global setting, across multiple time zones and different cultures
• Interest in International Development and Girls’ Empowerment