Role Purpose 

The Meeting, Events & Food Services (MEFS) Manager role is primarily intended to ensure the high quality and consistent delivery of food services & meeting/events across various regions/sites. The MEFS Manager will have specific responsibility for the management of certain vendor relationships services across the area(s) and responsibility for ensuring that the IFM team is consistent in quality, delivery, solutions and all arrangements around meetings and events and food services provision. To achieve this, the MEFS Manager will work very closely with the EMEA Program Team and onsite delivery teams. The MEFS Manager is expected to seek and identify best practice from across the wider JLL and the Food services industry in order to grow and develop service delivery with the areas of responsibility.

What this job involves 

Overall responsibility for key vendor relationships:

•  Management of the vendor relationship for employee catering services. Service provision includes:
• Employee Dining
• Barista Coffee Shop
• Vendor Pop ups
• Hospitality for Events (including external catering providers)

Management of other vendor relationships such as:

• Coffee machine services
• Vending machine services
• Fruit/Milk (and other free issue items) vendor management
• Various ancillary services under the scope of the contracts, including for example deep cleaning, which may change from time to time

Oversee the management of the in-house service meetings & events. Service provision includes:

• Room Bookings
• Hospitality ordering
• Room Set-ups
• Working closely with key groups and vendors, such as cleaning, security and AV (as above)

Key Performance Indicators

• SLA & KPI tracking systems (PPM and Critical PPM compliance measurement)
• Response time to Service Requests within the Client’s severity requirements
• Compliance with local Health and Safety regulations
• Customer Satisfaction
• Pursue continuous improvement
• Ability to work in collaborative team environment
• Vendor/contract management
• Excellent verbal & written communication
• High level of IT literacy
• Strong communication skills
• Practical experience in food services contract delivery
• Demonstrates a good working knowledge of soft services
• Ideally 6 years + exposure in Food or hospitality role within a large commercial organization.
• Experience of owning facilities contracts and supplier/ contractor management
• Experience of managing conferencing services essential
• Experience of working with quality, environmental and EHS management systems essential
• Quality, EHS and environmental related accreditations desirable
• HCIMA Membership desirable
• Facilities Management industry recognised related qualifications desirable
• Educated to degree level or equivalent