Criteria:

• Post matric hotel school qualification in Food and Beverage
• 5 years’ experience in a 5-star hotel restaurant or similar environment
• Previous leadership role
• Excellent communication skills
• Excellent numeracy skills with and understanding of finance
• Good wine knowledge
• High level of English proficiency
• Ability to train and develop a team
• Must be motivated, enthusiastic, and energetic
• Understand the true ethos of hospitality – being warm, friendly and engaging with guests
• Must be a team player, with a positive attitude
• Must be able to work under pressure
• Own transport

Key Performance Objectives:

• Manages day-to-day operations. Understands employee positions well enough to perform duties in employees’ absence,
• Develops specific goals and plans to prioritize, organize, and accomplish work tasks,
• Ensure that all sick leave, annual leave, family responsibility leave, and any other absenteeism is duly reported to HR on the prescribed forms
• Assists in the ordering of F&B supplies, cleaning supplies and uniforms
• Get to know and personally engage with regular guests
• Ensure guest satisfaction, by monitoring all guest complaints and actioning steps where necessary
• Food & Beverage Planning & Control
• Monthly stocktaking procedures