The primary focus of this role is on activities related to contract execution, planning and customer service.

Objectives
Excellence in Execution: Customer facing

• Enter and complete all entries of commodity movements data in the system
• Reconcile all contracts and investigate and resolve stock differences in collaboration with the inventory coordinator
• Measure margins on physical delivery
• Ensure settlement of all contracts once completed and in accordance with contract payment terms
• Inform customers about order status, invoices, contract balances and other information needed to complete the sale
• Planning for customer contract delivery in collaboration with the logistics team
• Identify efficiency & cost saving opportunities in the supply chain
• Resolve all customer queries as quickly and efficiently as possible
• Collaborate with all internal teams to ensure coordinated tasks are completed efficiently to support business objectives and customers
• Other duties as assigned
• Handle basic issues and problems, while escalating more complex issues to appropriate staff
• Maintain a good relationship with customers
• Maintain good relationships and open communications with all related internal parties

Requirements

• Bachelor’s degree in a related field and/or
• 3-5 years’ experience in a similar role
• Exposure to the Food/Feed/Agri commodity sector will be an advantage
• Good knowledge of Microsoft Office tools
• Excellent Microsoft Excel proficiency
• Good communication skills
• Fluent in English and in Afrikaans languages
• Solution oriented and pro-active problem solving
• Dedicated and diligent
• Ability to work as part of a team but also reach individual goals
• Adaptable to change & the ability to work under pressure
• Comfortable working after hours

Focus elements

• This role requires a high level of administration.
• Majority of the admin work is compiled on Microsoft Excel and exported to a complex integrated ERP system.
• Daily and consistent liaisons with customers regarding requirements, planning, offload points, stock levels, delays at offloading point etc.
• Daily and consistent liaisons with logistics.
• Collaboration with various departments, specifically traders re customer requirements; Invoicing, Contracts and Inventory desks.
• Consistent communication with the customer, occurs after hours, on weekends with transporters and shipping ports.
• Fast paced, high pressure work environment.

General

• Direct report to Operations Manager.
• Market related base salary with benefits.
• Discretionary annual performance incentives.
• Season (harvest) runs from March to September.
• Financial year end – December.