Job description

The main purpose: Responsible for providing specialist ICT and Building Management Systems support, event solutions and services addressing business requirements to staff, clients and delegates. There are a wide range of highly integrated systems which required at a minimum first line diagnostic and repair support. To ensure the provision of prioritized support services for members of the executive team and senior management. To engage in the delivery of services (often complex and leading edge) to clients, staff and delegates. The position will also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate fashion, and provide end-user assistance where required.

Reporting to the: ICT Service Delivery Manager

Key responsibilities will include but are not limited to:

• System / application / network support to ensure service availability – install, upgrade, support and troubleshoot applications hosted on various servers.
• Operational support to ensure supporting ICT service availability – dealing with hardware and application support queries and issues
• Desktop support to ensure that supporting services are available to the business – interact with numerous computer platforms in a multi-layered client server and hybrid cloud environment
• Contract and service provider management to ensure consistent quality and value for money is achieved
• ICT governance to ensure the business is not exposed to risk
• Successful project implementation
• Administration ensuring best practices are adhered to

Job requirements

Qualifications:

• Matric certificate (NQF Level 4)
• Relevant Technical Certifications – E.g. Microsoft (Microsoft Certified IT professional qualification; Microsoft 365 Certified: Modern Desktop Administrator Associate; Microsoft Certified: Azure Fundamentals; Azure Active Directory), Cisco, Veeam, CompTIA, ITIL
• Those with a business or non-technical qualification could supplement their education with a certificate program, individual courses or directly relevant experience that provide the necessary IT industry knowledge required.

Skills & Experience:

• 3 years relevant technical and specialist experience in a highly integrated and technical environment preferably in the hospitality industry
• Extensive experience with networking, active directory, wireless, servers, virtualisation in a production environment
• Preference will be given to candidates with events experience

Personal attributes: This position would suit an individual with good interpersonal, and technical skills, the ability to meet deadlines. The ability to work in a fast-paced environment with extensive client networking and relationship building skills. The candidate should have the ability to manage complaints and be an innovative thinker.