L3 Field Services Engineer – Bellville needed at Nexio
Job title : L3 Field Services Engineer – Bellville
Job Location : Western Cape, Bellville
Deadline : May 25, 2024
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SCOPE OF WORK: DELIVERABLES, RESPONSIBILITIES AND ACTIVITIES
- Test new technology
- Produce SOP, user guides and other technical documentation
- Investigate issues that impact user estate until resolution
- Extract and analyze data from various sources and base recommendation on these analysis
- Produce reference data for use by operational teams and management
- Identify and patch vulnerabilities: End user estate and service under management
- Investigation and propose solutions related to any configuration related anomalies.
- Taking corrective actions on a case by case, provide investigation and escalation to higher level
- Track, analyse, and fix end user computer network security problems
- Collaborate with computer system administrators and network architects
- Respond to Active Threats with urgency until resolve
- Ensure end user security tools are running properly on company networks and devices
- Research emerging threats and the safeguards that can provide protection
- Completing/contribution to reporting
- Completing/contributing to service or process documentation
- Communicate and where approved, ensure implementation of improvements/automation on processes on a continuous basis.
- Daily report on overall system statuses (inter alia asset and security systems)
ROLE REQUIREMENT
- Must have vehicle and valid driver’s license
- Attention to detail
- Ability to think and interact logically.
- A natural curiosity.
- The ability to work in a team and to be proactive around self-learning.
- The ability to work under pressure and to tight deadlines.
- Assist with additional tasks given to the team.
- Interpersonal skills.
- Good judgment skills.
- Good communication skills.
- Behavioral traits such as attitude, motivation, and time management.
- Be prepared to work irregular hours if required and/or shifts
QUALIFICATIONS & EXPERIENCE
- IT Automation with system dashboard boards and monitoring.
- Experience/exposure with Server Management
- Experience/exposure with Vulnerability Management
- Experience with EIT software applications (specifically Excel, Power BI or any other data ingestion and analysis software)
- Experience and knowledge of ITSM (Remedy) tools will be advantageous
- Exposure to BO reporting and or report writing skills
- Experience with Virtual Machines, building, configuring and management.
- Experience with Powershell scripting, deployment, and testing.
- Experience with Apple MacBooks and Air watch.
- Experience in using structured methodologies for the analysis, design, implementation, and evaluation purposes.
- Experience working with SCCM and WSUS
- Experience with Group Policy Management
- Experience with Active Directory Management
- ITIL v4 Foundation Certification will be advantageous
- Matric/Grade12
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now