Education:

• Grade 12
• Business Design or Business Analysis Diploma or Degree or any relevant degree

Experience:

• 3-5 years working experience in financial services industry
• Exposure in understanding business incidents, change and priority management
• Experience in value chain mapping, design thinking and how systems are utilised in business requirements gathering and completion of business specifications.
• Project management experience

Knowledge and Skills (maximum of 10):

• Process Management in depth knowledge
• Design thinking understanding
• Proficient knowledge in implementing business methodologies
• Understanding of Systems development Life Cycles
• Proven knowledge of general business principles and practices
• Understanding IT dependencies and inter – dependencies ensuring that the end to end business value chain is not compromised
• Competencies (maximum of 8):
• Analysis
• Client focus
• Effective communication
• Enabling team success
• Results orientation
• Teamwork
• Quality orientation
• Interpersonal effectiveness
• Persistence and tenacity 

Duties and Responsibilities

• Responsible for the systematic and methodical investigation, analysis and documentation of all or part of a business area in terms of business functions and processes, and the information they use across applications. 
• Responsible for impact analysis to identify all affected interfaces by new systems or change to existing systems. Identifies and examines business needs and determines timely and effective solutions to business functions and processes
• Delivers business specifications through a structured work approach using quality, governance and customer service as the top of mind analysis practices
• Apply the appropriate solution design standards so that customer requirements, automation, Digitization and Artificial Intelligence have relevance where required in the formulation of the solution
• Understands and considers all applicable incidents that have been reported which is relevant to the business requirement so that it is included as part of the overall business solution
• Formulates operational service metrics as part of the business requirement
• Demonstrating a strong sense of responsibility for the articulation of business requirements and solutions through partnering with IT, business and understanding customer value propositions
• Provides business with an understanding of why a metrics-driven environment is essential: an innovative thinker, pairing ideas with solutions and measurable outcomes.
• Planning and Process Management
• Provides input into business process management standards and procedures
• Adopt the prescribed methodology and business requirements framework to ensure consistency of analysis and solution orientation.
• Interact with all business and or technology partners in the formulation of business solutions.
• Focus on outcomes-based deliverables and understand the Architecture, inclusive if value stream maps and end to end business processes so that all information is collated for an informed Business Specification. This will ensure that end to end people, process and technology alignment is always top of mind when completing Business Specifications.
• Be aware of what the latest innovations, best practices around automation and understand where Artificial Intelligence fits into the business solution.
• Provide input into the construction of a business case before a formal project or initiative can be approved.