What you will do:

• Support the IT onboarding process of new employees, including providing access and familiarization to all relevant technology required to successfully perform their duties
• Perform system administration activities and ensure compliance with maintenance policies and security requirements
• Coordinate  PC and IT equipment procurement, replacement and maintenance, including asset tracking, Manage relationships with external vendors where appropriate.
• Ensure audit compliance through everyday activities and quarterly evidence gathering processes
• Coordinate A/V support/implementations as guided by the Colgate/Hill’s technology roadmap, through partnership with external vendors.
• Review support issues and provide second level site support as required (e.g. PC, MacOS, software deployments, email and collaboration tools, mobile devices, AV equipment, Active Directory, LAN/WAN communications)
• Guide software asset management practices locally and globally while maintaining close compliance with Colgate license policies
• Align with  software asset management practices locally and globally while maintaining close compliance with Colgate license policies
• Coordinate and manage with relevant people any system performance and reliability issues to include plant floor systems, engineering, server, network, application, security and other responsible teams
• Act as a liaison with other technology teams in order to escalate and resolve plant / subsidiary and business issues and requirements and ensure business critical GIT issues are resolved in the appropriate manner
• Understand and communicate plant / subsidiary business needs to GIT organization and support the subsidiary management through the project planning process.
• Provide local coordination and planning for grid projects
• Understand and ensure local alignment with GIT standards, policies and procedures
• Track local IT costs and leverage cost savings opportunities
• Ensure Service Level Targets are met, and where they are not appropriate corrective action is undertaken.
• Takes responsibility for the safekeeping and storage of Colgate’s IT Assets
• Assist in documenting IT Support Services processes and procedures for on-site IT Operations.

Required qualifications :

• A Bachelor’s degree (preferred majors in Computer Science, Information Technology, Engineering or Business) 
• Minimum of 4 years of experience working in an IT support environment.
• Technical Expertise: Competent to expert skill level in implementing and supporting the following technologies:
• End user devices (PC’s, Apple Compute, Smart Phones, Tablets)
• Windows 10 / Mac OS / Server 2016 / Windows Active Directory
• LAN (including Cisco wireless),
• Google G-Suite Workplace

Preferred qualifications :

• A/V experience 
• IT/OT Network and Controls experience 
• Demonstrated ability to quickly learn new technology and functionality in a fast paced environment, adapt and work effectively with a variety of situations, individuals and cultures