YOUR ROLE

• Standardize and develop new test methods leveraging a wide range of analytical test methods (destructive/non-destructive testing)
• Leverage customer feedback to drive optimization in customer service and testing processes
• Track and manage test reports in the LIM system leveraging electronic laboratory notebooks (ELN)
• Provide peer review on ELN test data and LIM data entry for colleagues Participate in test standard validations, training others (e.g. lab personal, marketing, sales) and internal presentations
• Apply consultative skills when interacting with customers to build trust and transparency in managing their incidents
• Participate in customer presentations and consult them on best-practices applied in the respective field
• Communicate with and consult AE field roles, KAMs, project teams and customers
• Lead internal and external technical requests and projects
• Ensure laboratory and application equipment are calibrated and safety checked in compliance with local regulations
• Support and ensure completion of Root Cause Analysis and Corrective Action Plan on customer and overall product performance complaints

YOUR SKILLS

• ADP, ALBERT
• Digital tools
• Lean management
• Operations
• Process excellence
• Project management
• Quality management
• Risk assessment
• Training preparation
• Finance
• Marketing and sales