Lead: Client Engagement needed at Capitec Bank
Capitec Bank’s job vacancy, Career and Recruitment
Job title : Lead: Client Engagement jobs in Western Cape
Job Location : Western Cape, Stellenbosch
Deadline : September 17, 2022
Quick Recommended Links
WHAT WILL MAKE YOU SUCCESSFUL?
- A positive can-do attitude, energy and an affinity for working in high-performance teams
- Experienced or educated in consumer behaviour/behavioural psychology
- Relevant experience in digital marketing, CRM and direct marketing
- Understanding of data, reporting and analytics
- Potential and passion for leading people
Experience
MINIMUM:
- 5 years’ proven experience in a similar environment
- Previous Leadership experience
- Drafting business cases, marketing plans
- Operating in a campaign coordination role
- Digital marketing, CRM, customer loyalty and communications
- Interpret data and reports for analysis
- Performance marketing and direct marketing
- Creating and developing content and content strategies
- Previous project management experience
- Agency / stakeholder management experience
IDEAL:
- 5+ years’ proven experience in marketing, client engagement, project delivery & implementation.
- Digital Campaign management agency experience
- Specific experience in Agency Management would be advantageous
- Experience in managing / leading a team of specialists within an Agile environment.
Qualifications (Minimum)
- Bachelor’s Degree in Marketing or Business Management
Qualifications (Ideal or Preferred)
- Honours Degree in Marketing or Business Management
Knowledge
MINIMUM
- Strategic marketing management
- Psychology and Behavioural Economics
- Data analytics application in a Client Engagement environment
- Client Relationship Management – Campaign management / Client value management
- Internal and external communications
- Performance marketing
- Leadership principles
IDEAL
- Digital Marketing: digital campaign management in agency environment i.e. Programmatic marketing
- Data analysis, client profiling and segmentation
- Brand Management
- Data analysis, client profiling and segmentation
- Project management (Agile) principles
- ROI analysis
- Client Engagement reporting
- Voice of client
- Business case development
Skills
- Analytical Skills
- Attention to Detail
- Commercial Thinking Skills
- Communications Skills
- Leadership Skills
Competencies
- Adapting and Responding to Change
- Adapting and Responding to Change_Acting as a Champion for Change
- Adapting and Responding to Change_Adapting to Change
- Adapting and Responding to Change_Supporting Change
- Adapting and Responding to Change_Working with Ambiguity
- Adapting and responding to change_Working with Diverse Populations
- Analysing
- Analysing_Critical Thinking
- Analysing_Evaluating and Implementing Ideas
- Analysing_Reading Effectively
- Analysing_Solving Complex Problems
- Analysing_Testing and Troubleshooting
- Analysing_Thinking Broadly
- Analysing_Using Math
- Analysing_Working with Financial Information
- Applying Expertise and Technology
- Applying Expertise and Technology_Displaying Technical Expertise
- Applying Expertise and Technology_Using Computers and Technology
- Delivering Results and Meeting Customer Expectations
- Delivering Results and Meeting Customer Expectations_Championing Customer Needs
- Delivering Results and Meeting Customer Expectations_Delivering High Quality Work
- Delivering Results and Meeting Customer Expectations_Meeting Basic Work Expectations
- Delivering Results and Meeting Customer Expectations_Serving Customers
- Formulating Strategies and Concepts
- Formulating Strategies and Concepts_Acting Strategically
- Formulating Strategies and Concepts_Setting a Strategic Vision
- Formulating Strategies and Concepts_Setting Objectives
- Formulating Strategies and Concepts_Supporting Organisational Goals
- Formulating Strategies and Concepts_Thinking Globally
- Leading and Supervising
- Leading and Supervising_Assembling Talent
- Leading and Supervising_Delegating Responsibility
- Leading and Supervising_Developing Talent
- Leading and supervising_Inspiring and Motivating Others
- Leading and Supervising_Maintaining Objectivity
- Leading and Supervising_Managing Performance
- Leading and supervising_Utilising Feedback
- Persuading and Influencing
- Persuading and Influencing_Making a Strong Impression
- Persuading and Influencing_Making Convincing Arguments
- Persuading and Influencing_Negotiating Agreements
- Relating and Networking
- Relating and Networking_Creating and Maintaining Networks
- Relating and Networking_Establishing Relationships
- Relating and Networking_Interacting with People at Different Levels
- Relating and Networking_Managing Political Situations
- Working with People
- Working with People_Adapting to Others
- Working with People_Assessing and Understanding People
- Working with People_Attentive Listening
- Working with People_Building and Supporting Teams
- Working with People_Demonstrating Appreciation
- Working with People_Demonstrating Self-Insight and Awareness
- Working with People_Managing from a Distance
- Working with People_Resolving Conflict
- Working with People_Sharing Information
- Working with People_Showing Caring and Understanding
- Working with People_Supporting Coworkers
- Working with People_Teaching
Conditions of Employment
- Clear criminal and credit record
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply online