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Lead: Client Engagement needed at Capitec Bank

Capitec Bank’s job vacancy, Career and Recruitment

Job title : Lead: Client Engagement jobs in Western Cape

Job Location : Western Cape, Stellenbosch

Deadline : September 17, 2022

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WHAT WILL MAKE YOU SUCCESSFUL?

  • A positive can-do attitude, energy and an affinity for working in high-performance teams
  • Experienced or educated in consumer behaviour/behavioural psychology
  • Relevant experience in digital marketing, CRM and direct marketing
  • Understanding of data, reporting and analytics
  • Potential and passion for leading people

Experience

MINIMUM:

  • 5 years’ proven experience in a similar environment
  • Previous Leadership experience
  • Drafting business cases, marketing plans
  • Operating in a campaign coordination role
  • Digital marketing, CRM, customer loyalty and communications
  • Interpret data and reports for analysis
  • Performance marketing and direct marketing
  • Creating and developing content and content strategies
  • Previous project management experience
  • Agency / stakeholder management experience

IDEAL:

  • 5+ years’ proven experience in marketing, client engagement, project delivery & implementation.
  • Digital Campaign management agency experience
  • Specific experience in Agency Management would be advantageous
  • Experience in managing / leading a team of specialists within an Agile environment.

Qualifications (Minimum)

  • Bachelor’s Degree in Marketing or Business Management

Qualifications (Ideal or Preferred)

  • Honours Degree in Marketing or Business Management

Knowledge

MINIMUM

  • Strategic marketing management
  • Psychology and Behavioural Economics
  • Data analytics application in a Client Engagement environment
  • Client Relationship Management – Campaign management / Client value management
  • Internal and external communications
  • Performance marketing
  • Leadership principles

IDEAL

  • Digital Marketing: digital campaign management in agency environment i.e. Programmatic marketing
  • Data analysis, client profiling and segmentation
  • Brand Management
  • Data analysis, client profiling and segmentation
  • Project management (Agile) principles
  • ROI analysis
  • Client Engagement reporting
  • Voice of client
  • Business case development

Skills

  • Analytical Skills
  • Attention to Detail
  • Commercial Thinking Skills
  • Communications Skills
  • Leadership Skills

Competencies

  • Adapting and Responding to Change
  • Adapting and Responding to Change_Acting as a Champion for Change
  • Adapting and Responding to Change_Adapting to Change
  • Adapting and Responding to Change_Supporting Change
  • Adapting and Responding to Change_Working with Ambiguity
  • Adapting and responding to change_Working with Diverse Populations
  • Analysing
  • Analysing_Critical Thinking
  • Analysing_Evaluating and Implementing Ideas
  • Analysing_Reading Effectively
  • Analysing_Solving Complex Problems
  • Analysing_Testing and Troubleshooting
  • Analysing_Thinking Broadly
  • Analysing_Using Math
  • Analysing_Working with Financial Information
  • Applying Expertise and Technology
  • Applying Expertise and Technology_Displaying Technical Expertise
  • Applying Expertise and Technology_Using Computers and Technology
  • Delivering Results and Meeting Customer Expectations
  • Delivering Results and Meeting Customer Expectations_Championing Customer Needs
  • Delivering Results and Meeting Customer Expectations_Delivering High Quality Work
  • Delivering Results and Meeting Customer Expectations_Meeting Basic Work Expectations
  • Delivering Results and Meeting Customer Expectations_Serving Customers
  • Formulating Strategies and Concepts
  • Formulating Strategies and Concepts_Acting Strategically
  • Formulating Strategies and Concepts_Setting a Strategic Vision
  • Formulating Strategies and Concepts_Setting Objectives
  • Formulating Strategies and Concepts_Supporting Organisational Goals
  • Formulating Strategies and Concepts_Thinking Globally
  • Leading and Supervising
  • Leading and Supervising_Assembling Talent
  • Leading and Supervising_Delegating Responsibility
  • Leading and Supervising_Developing Talent
  • Leading and supervising_Inspiring and Motivating Others
  • Leading and Supervising_Maintaining Objectivity
  • Leading and Supervising_Managing Performance
  • Leading and supervising_Utilising Feedback
  • Persuading and Influencing
  • Persuading and Influencing_Making a Strong Impression
  • Persuading and Influencing_Making Convincing Arguments
  • Persuading and Influencing_Negotiating Agreements
  • Relating and Networking
  • Relating and Networking_Creating and Maintaining Networks
  • Relating and Networking_Establishing Relationships
  • Relating and Networking_Interacting with People at Different Levels
  • Relating and Networking_Managing Political Situations
  • Working with People
  • Working with People_Adapting to Others
  • Working with People_Assessing and Understanding People
  • Working with People_Attentive Listening
  • Working with People_Building and Supporting Teams
  • Working with People_Demonstrating Appreciation
  • Working with People_Demonstrating Self-Insight and Awareness
  • Working with People_Managing from a Distance
  • Working with People_Resolving Conflict
  • Working with People_Sharing Information
  • Working with People_Showing Caring and Understanding
  • Working with People_Supporting Coworkers
  • Working with People_Teaching

Conditions of Employment

  • Clear criminal and credit record

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply online

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