Operations Change & Delivery Manager – Umhlanga needed at Huntswood
Job title : Operations Change & Delivery Manager – Umhlanga
Job Location : KwaZulu-Natal,
Deadline : May 12, 2024
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Job Responsibilities:
- End to end management of Operational Change ensuring required standards are met to deliver high quality outcomes.
- Determine critical path milestones to support prioritisation of change requests.
- Engage with key stakeholders across Operational and Support functions, leading regular change management meetings both face to face and virtually.
- Maintain and monitor all key milestones are achieved through the central Change Gateway Process, highlighting and mitigating risks which could impact change process compliance and delivery.
- Deliver weekly updates on progress of site-based change plans, providing regular insight of in-flight initiatives, and those in the pipeline.
- Collaborate with other Change Delivery Managers, the Communication Team, and Training Teams to ensure timely and accurate change communications and learning are provided to the relevant Operational teams impacted.
- Ensure each change and mobilisation activity aligns to the HW Strategic aim of the Perfect Contact Centre and aligned to the HW 6 Fundamental Values – Bring your A game, Strive for Greater, Enable and empower all employees, Do the right thing, Own it and Deliver unbelievable service.
Job Requirements:
- Experience of Change Management Delivery and awareness of Governance Processes
- Contact Centre experience.
- Knowledge of Project plan creation, milestone and progress tracking and dependencies
- Matric
Skills Required:
- Ability to actively engage in networking activity and adapt to feedback quickly.
- Capable to develop and execute change management.
- Committed to continuous improvement and development.
- Strong Organisational skills
- Strong Communications skills
- Able to think pragmatically and propose solutions to problems.
- High attention to detail and pride in your work
Competent usage of MS applications:
- Excel – data analysis, formulas, pivot tables, conditional formatting
- PowerPoint – Presentation creation for project status reports and proposals
- Word – Meeting minutes, project governance
- Outlook – Email communications, meeting scheduling, diary management
- Teams – Document creation and uploading, collaborative working environment.
How to Apply for this Offer
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