Ops Supervisor – Ladysmith needed at The Heineken Company
KwaZulu-Natal, Ladysmith Full Time Production / Manufacturing
Job title : Ops Supervisor – Ladysmith
Job Location : KwaZulu-Natal, Ladysmith
Deadline : May 25, 2024
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Key Performance Areas would include, but are not limited to:
- Ensure cost effective warehousing and distribution of company products
- Ensure the effective functioning of the following departments, namely: Optimal Transport Management, Customer Deliveries, and Outsource Services
- Engaging Transport suppliers to maintain optimal fleet uptime to deliver on customer service commitments
- Oversee the Warehouse to ensure stock availability and quality
- Minimise overtime and temporary employee usage
- Maintain a high level of customer service
- Manage performance of contractors according to the agreed SLA
- Assist in development of Business plans in line with relevant guidelines
- Effectively handle customer complaints and ensure corrective action taken
- Ensure strict adherence to Corporate Governance
- Evaluate and maintain loss control procedures on an on-going basis
- Ensure routine Quality Control inspections in Operations
- Understanding, implementation and adherence to Internal Control Measures such as: ICC’s, ISO requirements, Owner Driver Audits, and Operations Excellence
- Perform administration/reporting effectively
- Improving business processes to ensure achievements of Business Objectives
The successful candidate must have the following qualification, skills and experience:
- A relevant tertiary qualification (Advantageous)
- 1 – 3 years of relevant experience in FMCG Logistics / Distribution Environment
- Proficient in MS Office,
- SAP, Strato, experience beneficial
- The ability to work under pressure and meet tight deadlines
- Excellent communication skills (both written and oral) and sound presentation skills
- The ability to work after hours and / or shifts if necessary
- Knowledge of all relevant legislation
- Knowledge of customer service principles and practice
- Experience in a customer service environment is essential
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
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