Quality Assessor QRC – Umhlanga needed at Ignition Group

The role:

The Quality Assurance agent is required to ensure call quality, adherences to sales conduct and provide feedback to team leaders, managers, and trainers to enhance the performance of the sales agents.

 This is specific to the monitoring of all calls, whether sale or non-sale, with the intent of providing feedback to stakeholders on the compliance of sales requirements to minimise risk.

The detail:

 Monitoring

• Daily Monitoring via telephonic call assessments of sales/non-sales calls from agents
• Ensuring that the sales agents comply with sales policies and procedures.

 Risk Management and Compliance

•  Facilitate risk management in terms of identifying issues where misleading and possible claims against the company arise
• Eliminate cancellations and returns/escalations by providing accurate and relevant feedback to relevant stakeholders.
• Confirmation of compliance requirements per client business rules.

Requirements

• You have a Matric and/or tertiary qualification?
•  Are you willing to work flexible shifts, dependent on operational requirements?
•  Do you have QA /call centre experience /admin experience?
•  Are you as fanatical about attention to detail as we are?
•  Target and results-driven, excellent communicator (English) and listener, good time management and patience – does this sound like you?