KEY RESPONSIBILITIES: 

• Welcome visitors and clients in a friendly and professional manner.
• Provide information about the organization, products, or services.
• Answer incoming phone calls promptly and courteously
• Direct calls to the appropriate individuals or departments
• Take accurate messages and relay them in a timely manner
• Maintain a clean and organized reception area
• Sort and distribute incoming mail and packages to the appropriate recipients
• Prepare outgoing mail and arrange courier services when necessary.
• Assist with basic administrative tasks, such as data entry, filing, and organizing documents.
• Provide administrative support to various departments as needed
• Monitor and restock office supplies, such as stationery, etc
• Coordinate with the office manager to order necessary supplies.
• Follow safety protocols to ensure the well-being of employees and visitors.
• Manage email inquiries and respond appropriately
• Coordinate internal communication, such as announcements or memos
• Assist in planning and organizing company events and meetings
• Help with setting up meeting rooms and arranging necessary equipment
• Ad-hoc projects

MINIMUM REQUIREMENTS

• Diploma or Associate qualification in communication or business or related field.
• Proven experience as a receptionist or in a similar customer-facing role
• Excellent communication and interpersonal skills
• Strong organizational abilities and attention to detail
• Proficiency in using office equipment, such as a multi-line phone system and computer
• Familiarity with office software, including word processing and spreadsheet applications
• Professional appearance and demeanour
• Ability to handle multiple tasks and prioritize effectively.
• Knowledge of security and safety practices.
• Ability to adapt and remain calm under pressure
• Strong analytical and problem-solving skills.
• Ability to manage multiple priorities and work under pressure.
• Fluency in multiple languages is an advantage