DUTIES & RESPONSIBILITES

• Ensure that all company policies, procedures & SOPs are adhered to
• Assists Front Office Manager in processing of the reception procedure using the appropriate systems and procedures as supplied
• Record, process & file all information relating to in-house guests
• Maintains the appearance of the Front Office Department with regards tidiness and the safekeeping of all correspondence, dockets & registration details
• Allocate rooms to arrivals in such a way as to facilitate good relationships between Reception and Housekeeping
• Receives Guests in a manner, which is polite, friendly & efficient
• Ensures that guests complete Registration Forms correctly & that the information completed is in accordance with the Reservation information systems requirements and that payments are guaranteed
• Liaise with hall porters to make sure that the guests’ luggage is moved from the lobby area to their room
• Ensures Front Office System is in accordance with Housekeeping Report
• Prints contingency report when requested
• Prints reports for use in Reception and for Hotel departments and ensures that they are circulated
• Adheres to the Company Credit Policy
• Completes End of Shift procedures in accordance with the company policy and procedures
• Maintain a smart, clean and tidy personal appearance at all times
• Prepares in advance for the arrival of groups
• Performs additional duties as & when requested

CORE COMPETENCIES

• Excellent command of English – both written & verbal
• Customer service
• Attention to Detail
• Good team player
• Act in good faith & in the best interest of the Company at all times
• Knowledge of Opera would be an advantage
• Ability to work shifts, weekends & public holidays