Key Responsibilities

• Account Management: Negotiating and processing of all renewals. Preparation of terms over mandate– Broker Consultant to negotiate with brokers, as they are responsible for final sign off on Renewals over Mandates; processing and following up on all declaration letters, follow up and confirmation of surveys and following up on Renewal Schedules – diary system to be used for this. Service, grow and maintain renewal
• Risk Management: Credit control procedures, loss ratios, broker/agent agreements, ensure compliance with rating underwriting principles and reinsurance
• Underwriting/Risk Analysis: Analyse qualitative and quantitative data prepared by brokers to provide approval for risk selection and acceptance, coverage and price. Recommend creative alternatives in regards to rating plans, coverage and payment plans. Ensure reinsurance is in place where
• Relationship Management: Interact frequently/daily with brokers and/or
• Customer service: Provide timely and professional customer service to Respond to queries within 48 hours. All renewal terms to be supplied to the broker 6 to 8 weeks prior to renewal
• Effective communication: Communicate as needed with stakeholders to obtain information needed to complete screening and transactions, etc.
• Reporting: providing regular/daily feedback on the Renewal Management Assist when required in producing reports
• Innovation: Participate with senior management in initiatives around product development, processes, policy and strategy
• Continuous Process Improvement and Compliance: Adhere to and maintain standards pertaining to the Proposed Branch Renewal process and recommend improvements
• Recordkeeping: Documents, registers, e-mails, Indlela to be kept up to date at all times
• General: When required perform any other duties necessary for the operational effectiveness of the company that is within your ability and
• TCF: Ensure that customers are treated
• Employee Growth: Take responsibility for your own career growth and have regular discussions with relevant role players

Required Knowledge and Experience

• At least 4 years’ commercial short term insurance experience

Educational Requirements

• Matric
• NQF 4 Insurance qualification or equivalent
• RE advantageous