Job Description

• Midas is searching for a Retail Manager to join the branch in Bela-Bela. The purpose of this position is to direct organizations’ sales teams, set sales target, analyse data, and develop training programs for organizations’ sales representatives to ensure maximum results.

Specific Role Responsibilities 

Sales and Marketing:

• Plan, forecast and report on revenue, costs and business performance, according to company requirements.
• Sales oriented and goal driven with a proven track record of running a profitable business.
• Plan and implement marketing, sales, and promotional activities.
• Manage selling and customer service activities and staff competence in the branch, so as to optimize and sustain sales performance, profitability and customer satisfaction.
• Manage costs and overheads and all factors affecting the profitable performance of the branch.
• Liaise with and utilize support from suppliers and other business partners as required.
• Nurture existing customer relationships.
• Achieve revenue targets and ensuring that new business is generated by growing customer base and increasing market share in the region.
• Adopt key account management to ensure that high performing accounts in the region are given the necessary priority to ensure a sustainable relationship.
• Support staff in designing and implementing new sales and marketing strategies and processes.
• Work closely with the marketing team to leverage existing and new relationships to the mutual benefit of all stakeholders.
• Should possess a sound knowledge and understanding of the company’s products.
• Must have a good working knowledge of procurement processes.

Customer Services: 

• Provide assistance and advice to customers utilising the organisation’s products, services and resources.
• Communicate courteously with customers by means of telephone, e-mail and in person.
• Investigate and solve customer problems.
• Keep accurate record of discussions and correspondence with customers.
• Develop customer service policies and standards for the branch, in line with company standards and procedures.

Administrative duties:

• Should have firm grasp of administration and internal controls.
• Strongly computer literate.
• Generate and prepare monthly reports concerning the activities of the branch.
• Prepare budgets and forecast.

Logistics:

• Ensure supplies of services and parts to customers in the region meet agreed parameters.
• Supplier and product feedback.
• Attend to correspondence addressed to this position timely, effectively, and efficiently.

Management:

• Provide leadership and guidance to direct reports.
• Perform employee reviews.
• Monitor branch costs and expenditures and reconcile as required.
• Manage programs to ensure timely delivery of objectives
• Define branch goals and objectives along with methods and measurements to achieve such goals.

You are also able: 

• Give attention to detail, are systematic in your approach and possess the ability to think outside the “box”.
• To grasp issues thrust upon you and can come up with solutions which meet the expectations of the executive and shareholders.
• Understand the concept of sound asset management, have financial knowledge and a “hands on” operating style.
• Manage a profitable business.
• Problem solve and have analytical skills

Qualifications and Experience

• Matric or
• Tertiary business qualification- Desirable
• Minimum of 10 years’ experience in automotive aftermarket industry.
• Extensive experience in a Branch/Sales/Warehouse Manager role – preferably in the automotive industry or related business.
• Should have sound experience in and an extensive knowledge of the business and industry.
• Leadership qualities
• Business acumen, human resource management, financial management, business management, communication, strategic management and implementation, strategic customer relationship management, leadership, and business risk management.
• Must have a good understanding of asset management, financial knowledge and have a “hands on” operating style.

Skills and Personal Attributes

• Computer literate.
• Good knowledge of the automotive aftermarket parts industry with particular emphasis on the region.
• Align the branch with the group strategies.
• Understanding and ability to communicate effectively and conduct business in an appropriate professional business manner. 
• Ability to work with management effectively and cooperatively above and below.