Description

Responsible for fulfilling a complete sales and merchandise function of the branded product range while representing AFRIQUE Pet Food division in trade. Customer-facing interacting with customers on an ongoing basis. Interacting with customers at different touchpoints in the buying journey.

MINIMUM QUALIFICATIONS/TRAINING REQUIREMENTS

• Grade 12

MINIMUM EXPERIENCE REQUIRED

• 5 years sales experience in fast-moving consumer goods is essential.
• Previous pet food experience is an added advantage.

KEY PERFORMANCE AREAS

• Proactively engage customers and respond to customers queries and complaints regarding product, pricing, promotion, stock availability and deliveries.
• Ensure that all credits or price disputes, i.e., quotes vs invoices are investigated, and verified and feedback is communicated to the customer.
• Engage with prospective customers with clearly defined aims.
• Ensure achievement of minimum actual volume sales vs set volume budget,
• Ensure volume growth on previous years’ volumes is in line with category growth.
• Continually follow up & communicate with customers and business to ensure brand and business deliver on proposition and service.
• Monitor and give feedback on all activities in the trade.
• Negotiate prices and terms of sales and service agreements.
• Plan and schedule promotional activities and activations to drive volume at the point of purchase.
• Build in-store displays utilising marketing material for added brand awareness.
• Provide training to in-store staff on products & feeding guidelines.
• Attend trade shows and industry trade functions (which are mostly scheduled on weekends).
• Collaborate with colleagues to exchange information such as selling strategies and trade information.

TECHNICAL KNOWLEDGE/COMPETENCIES

• Good English communication skills verbal and written.
• Product knowledge 
• Problem-solving skills
• Active listening skills
• Time-management skills

BEHAVIOURAL COMPETENCIES/SKILLS

• Good interpersonal skills 
• Good client/customer relations 
• Computer literate Stress managing skill Team Player 
• Result oriented  
• Precise and accurate
• Responsible and disciplined