Position Overview    
The Sales Manager is fully responsible for managing the pre-owned vehicle sales team, maximising sales and profitability to achieve targets and sales forecast commitments, and ensuring customer satisfaction and retention through the execution of the sales process.

Specific Role Responsibilities    
Key Duties and Responsibilities:

• Maximising sales and profitability through satisfaction and retention of customers to meet sales forecast.
• Developing the necessary sales organisation to meet sales and profitability objectives.
• Ensuring optimum stock of vehicles on premises.
• Ensuring cost control to budget within the department.
• Ensure adequate product display material is available.
• Review all pricing policies, discounts and trade-in dealing to maintain Dealership profitability.
• Monitor financial performance of sales department weekly.
• Ensure that customer complaints are dealt with timeously and effectively.
• Ensure that vehicle is delivered according to OEM quality and safety standards.
• Ensure that departmental customer satisfaction/ expectation targets are met.
• Ensure direct and indirect costs remain within Company prescribed parameters.
• Ensure that Sales Executives receive new model launch training.
• Establish the staffing levels and the training required to achieve sales objectives.
• Ensure that all floorplan activities are monitored.
• Ensure stock level is kept within company policy requirements.
• Maximise sale of back-end products.
• Qualifications and Experience    
• Experience and Knowledge Required:
• A minimum of 8 years vehicle sales experience within the motor vehicle industry. Relevant experience in pre-owned vehicle sales is essential.
• A minimum of 3 years’ experience in a sales team lead/management role is required; managing, leading, administering and motivating a sales team to achieve objectives, to guide and implement effective sales processes and systems, and to ensure achievement of business sales objectives is essential.
• A previous successful track record in sales is required.
• Knowledge & understanding of OEM target management and variable margin programmes required.
• Prior experience in Ford sales or similar brand – highly desired.
• Sales compliance management required.

Qualifications Required:

• Senior Certificate (Grade 12)
• A relevant tertiary qualification NQF6+ (e.g. sales/ marketing/ business management) qualification – an added advantage.

Other Requirements:

• Valid, unendorsed drivers license and the ability to competently and legitimately drive.
• Preference will be given to suitable prospects that speak the language commonly spoken in the area, i.e. Afrikaans
• Computer literate: MS Office and dealer lead management system.
• Knowledge of dealership policies and procedures.
• Knowledge of competitive motor industry.

Skills and Personal Attributes    
Skills/ Competencies:

• Communication skills in English AND Afrikaans (spoken and written business communication).
• Interpersonal skills (building rapport)
• Sales management and marketing skills, knowledge and experience in the retail automotive context is necessary.
• Business acumen/ commercial astuteness
• Relationship management with OEM and other relevant stakeholders.
• Customer service management

Personal Attributes:

Professional

• Highly results driven and orientated
• Highly self-motivated and constantly driven to achieve more.
• Highly resilient and able to maintain a positive outlook.
• Ethical
• Calm under pressure; able to keep emotions under control.
• An adapter; someone who can adapt their interpersonal style to suit different people or situations.
• A team player
• Reliable