Job Description

To formulate and implement a segment agnostic scored capability to increase market penetration and ensure sustainable business growth.

To provide direction and ensure the achievement of service excellence in a high-volume environment.

• Develop a scored strategy aligned to business strategy to ensure business growth and sustainability.
• Establish a data-led sales capability that balances growth, risk and return to enable scalable scoring functionality.
• Increase market penetration across origination channels to strengthen the business’ market position.
• Set and deliver targets in consultation with regions for sales service by identifying effective and efficient drivers.
• Align strategic objectives with specific performance measures and control systems to track and monitor progress.
• Establish, implement and maintain sound business processes that minimize risk and deliver quality and seamless customer experience.
• Optimize fulfilment processes and re-engineer as required to maximize the service delivery objectives and customer experience.
• Ensure optimized customer experience and service throughout the value chain.
• Source, analyze and implement market research findings and trends to develop innovative solutions to increase market penetration and ensure sustainability and future competitive growth.
• Cultivate and manage objective working relationships with a variety of internal and external stakeholders including channels of origination and enablers.
• Establish mutually beneficial relationships with stakeholders that support thought leadership, innovative and integrated practice solutions.
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative, and appropriate solutions.
• Maintenance of expert knowledge on relevant legislative amendments, industry best practices and provision of proactive advice and solutions to relevant stakeholders.
• Facilitate the conversion of knowledge and ideas into new or improved products, processes, and services.
• Manage designated product development projects from inception to final execution, including post implementation evaluation.
• Ensure integrated view and reporting of relevant business information.
• Report on and / or find solutions to items resulting from findings by internal or external audit and client management risk.
• Identify and encourage participation in activities that are appropriate for own and employee development in area of responsibility.
• Manage team or teams in areas of responsibility in delivery against performance targets and achievement of wider human capital objectives.