Job Description

To transform the user experience of CIB Operations’ services through the prioritisation and execution of impactful and data driven solutions (Intelligent Process Model) to drive future relevance of business and optimisation of services in alignment with strategy.

• To research, analyse and interpret client/market/business data and deliverables to support implementation of strategic transformation initiatives and continuously improve operational efficiency.
• Part of the Business Partner portfolio and focusing on Payments, the role requires:
• Ability to leverage extensive business knowledge, learn new skills and apply knowledge and learning practically in an agile and sustainable way to solve business specific problems to influence prioritsed initiatives, and to ensure efficient execution and value realisation thereafter.
• Strategic portfolio view of technology, processes and people to enable agile decision making whilst balancing the ongoing needs of the business supported, including the need to transform radically.
• Influential partnerships with key CIB Operations stakeholders including Technology, Business and geographical stakeholders to remove obstacles quickly and align towards common goals.
• Passion to work in teams that are inspired to drive transformation for the business unit towards the CIB Operations future state.

Critical focus areas in the Intelligent Transformation value chain:

• Decide Play a vital role in the prioritisation process and ongoing decision-making process to steer the business towards sustainable transformation.
• Execute Oversee delivery of initiatives and facilitate removal of blockers for successful implementation.
• Realise Value Relentlessly pursue maximum value realisation for all initiatives prioritised and executed.

Critical Behavioural Competencies:

• Exploring possibilities
• Convincing people
• Taking action

Critical Technical Competencies:

• Thought leadership
• Obsession with customers
• Stakeholder management and influence

Qualifications

Type of Qualification:

• Degree

Experience Required

• 1-2 years experience demonstrating an ability to review initiatives from inception to completion, analyse lessons learnt and assess opportunities for improvement to create more impactful execution. Able to provide evidence of continuous improvement projects driven through data analysis and lessons learned.
• 1-2 years experience demonstrating an understanding of project and change management principles and methodologies and applying this across different types of projects to drive tangible business value.
• 1-2 years demonstrated experience coordinating and facilitating teams and groups of stakeholders to understand the pain points, investigate solutions and achieve common goals.
• 3-4 years experience demonstrating an ability gather, review and analyse information from relevant sources and identify insights to inform Problem solving or solutioning across part of the value chain. Demonstrate an ability to position recommendations with stakeholders through data visualisation and storytelling.
• 3-4 years experience demonstrating curiosity within area of expertise which inspires investigation into trends and new developments to inform thought leadership with stakeholders.