Responsibilities:                     

• Is an ambassador of the Fairmont by providing memorable guest experiences
• Demonstrates a commitment to provide warm, anticipative service to exceed the needs and expectations of our discerning guests
• Possess knowledge about all aspect of Fairmont treatments and the facility to ensure guests are provided with accurate information, and inquiries are responded to with complete details
• Maintains cleanliness of the facilities and they are in peak sanitary conditions at all times
• Performs all massage, body treatments, and aesthetic services as certified or trained to do so and as per Fairmont brand standards
• Ensures individualized guest service through acknowledging and responding to needs and expectations
• Reviews guest’s medical history/ waiver and all information in Book 4 Time, prior to performing each treatment.
• Maintains cleans and neat work environment at all times, ensuring equipment for body treatments and personal equipment in safe working order
• Maintains proper supplies of professional products, towels, and other supplies in treatment rooms
• Possess thorough knowledge about all aspect of spa’s operations including telephone usage, guest relations, retail sales, and spa services and facilities
• Assists members and guests with the use of spa facilities (sauna, steam, salt room, etc.)
• Handles guest complaints and solves problems to the degree possible
• Works with related hotel departments to ensure efficiency in meeting guest needs
• Contributes to the team environment by assisting spa colleagues in all areas
• Participates in the orientation and training of all new/temporary colleagues assigned to Fairmont
• Follows Occupational Health and Safety regulations
• Perform other duties as and when required.

Qualifications

• Must possess outstanding guest service skills, professional presentation and sophisticated verbal and written communication skills
• Must be guest-oriented, have a vibrant personality, and radiate enthusiasm to assist people
• Proficient in English language (verbal and written) with a second or third language as an asset
• Must be able to handle a multitude of tasks in an intense, ever-changing environment.
• Must be flexible in terms of working hours, and able to work with little or no supervision
• Must possess international qualifications for massage, face, and body therapy (CIBTAC, CIDESCO, ITEC, IHBC, etc.) National Diploma in Somatology or Beauty Therapy is required.
• Minimum of two-year experience in spa industry or hospitality an asset
• Computer literacy in Windows, MS Office, PMS system, Book4Time, and Micros is recommended