Job Description

Old Mutual Insure is looking for experienced Specialist Symbility
Maintaining System Development and Integration as well and training needs and requirements for users

You Would

Maintaining Symbility System Development and Maintenance

• Training staff, Internal & External
• Symbility Audits
• Involvement in claims projects to align with quality & optimisation
• Ad-hoc duties as and when required
• Implementation & Integration of Symbility
• Investigations / Duties requested by Head or Manager
• Weekly/Monthly Reporting and Stats

Service delivery to ensure customer satisfaction

• Maintain service, quality and desired outputs within a specific functional process through ensuring compliance to tactical policies, procedures and standards.
• Establish productive operational relationships with key stakeholders in the various channels and administrative teams.
• Develop work routines in line with operational plans / schedules in order to manage achievement of service delivery goals.
• Share knowledge on, and participate in the creation of new standards, control systems and procedures to maintain service delivery.

Cost control and governance adherence

• Proactively ensure use of time, of resources, money, materials or equipment is in line with policies and procedures.
• Comply with corporate governance policies, procedures and standards.
• Operate within agreed mandates.

Quality people practices

• Align own behaviour with the organisation culture and values.
• Share and transfer product, process and systems knowledge to colleagues.
• Ensure achievement of own performance objectives.
• Actively share information with other team members regarding successes, issues, trends and ideas.
• Actively participate in own professional development and career path.
• Actively promote a culture of learning and high performance culture amongst team members.

Experience, knowledge & skills required

• Minimum Claims Experience 4 years
• Strong technical ability
• Self-driven
• Assessing experience advantageous
• Symbility System Knowledge advantageous
• API integration Knowledge
• I.T. Qualification advantageous
• Knowledge and experience using the Microsoft Office suite, specifically MS Projects, Excel and PowerPoint.