Support Specialist – Stellenbosch needed at Capitec Bank

Job title : Support Specialist – Stellenbosch

Job Location : Western Cape, Cape Town

Deadline : May 22, 2024

Quick Recommended Links

Purpose Statement

  • Co-ordinate, investigate and provide timely feedback on incoming E-Channels related queries received from the Business Support Centre (BSC) and Complaint Management to the requesting party with the guidance of the E-Channels Specialist.
  • Log and track E-Channels incidents on Jira.
  • Oversee small system and/or operational improvements resulting from user and client queries.

Qualifications (Minimum)

  • Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

  • Certification in SQL Programming
  • A relevant tertiary qualification in Information Technology

Experience and Knowledge


  • 2 – 3 Years’ proven experience in providing Technical Support to departments dealing with client queries
  • Ideally, an understanding and basic working experience of SQL to look up and correlate databases
  • Escalation processing, isolation and problem solving
  • Report writing
  • Providing feedback daily to junior and senior management levels
  • Jira and Confluence


  • Working knowledge of IT systems development processes
  • Formal report writing
  • Trend analysis
  • S-track
  • Mobile Banking App support (USSD, Internet Banking, Banking App on Mobile Devices)
  • Working with ELK Stack and Kibana


  • Communications Skills
  • Interpersonal & Relationship management Skills
  • Analytical Skills
  • Problem solving skills
  • Attention to Detail

Conditions of Employment

  • Clear criminal and credit record

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply Now