PURPOSE OF THIS ROLE

The incumbent in this role will be responsible for the analysis, design, testing and maintenance of ECIC information systems.

KEY ACCOUNTABILITIES & INTERFACES

• Identify potential or new solutions and assess them both for technical and business suitability
• Participate in the design, configuration, testing and implementation of new systems and/or changes, including user training and support
• Ensure compliance to change control processes for the implementation of new systems or changes
• Ensure adherence to best practices for system security, scalability, supportability, maintenance and performance
• Assess the impact and architectural soundness of implementing new systems or changes
• Ensure that incidents, problems and service requests are resolved within the agreed service level timeframes
• Ensure compliance to change control processes for the implementation of new systems or changes
• Participate in requirements gathering and process mapping workshops

• Review business requirements documents and assist with the development of technical specifications
• Assist with mapping and documenting interfaces between legacy and new systems
• Monitor and provide regular reports on the performance of core business systems
• Participate in the procurement of new systems and reviewing performance against the service level agreements

Key Measurements/KPIs

• % of changes or new systems implemented successfully
• % systems related incidents resolved with agreed service level timeframes
• Performance of core business systems

Key Interfaces

• Internal and External Stakeholders
• ECIC Suppliers
• ECIC Employees

QUALIFICATIONS & EXPERIENCE

• Bachelor’s degree or equivalent in Information Technology or related field
• 2 – 5 Years’ experience and knowledge of systems analysis, design, testing, support and maintenance
• Experience in Microsoft Azure and 365 environments (Office 365, SharePoint, Exchange Online, OneDrive, Power Apps, Power BI)
• Experience in supporting ERP solutions (preferably Microsoft Dynamics)
• Experience in database management (preferably Microsoft SQL)
• Related certification (ITIL, COBIT, TOGAF) is preferred, but not essential
• Strong technical background and knowledge desired

SKILLS & ABILITIES

The applicant should have demonstrated the following competencies:

• Knowledge of the software development lifecycle (SDLC)
• Understanding of incident management, configuration management and change management
• Understanding of software architecture principles
• Good oral and written communication skills
• Good presentation skills
• Initiative and ability to work independently and with teams
• Analytical thinking and problem solving
• Willingness to work additional hours when required

BEHAVIOURAL COMPETENCIES

The incumbent is required to have the following behavioural competencies:

• Problem Solving: Demonstrates an ability to solve problems effectively by systematically analysing the situation, interpreting it and appropriate generating solutions.
• Delivery: Translates business objectives into practical, prioritised and organised action plans; ensures plans are safely and successfully implemented.
• Conflict Resolution; Identifies and strives for solutions in which all parties can benefit.
• Team Participation: Consistently offers relevant input to team discussions as issues are being clarified and solutions are being developed.
• Decision Making: Demonstrate the ability to make independent decisions.