KEY ACCOUNTABILITIES

• Conduct Product Needs Evaluation Analysis for customer and potential customers
• Set up appointments with customers for business dialogue/engagement /customer visits
• Communicate with customers effectively during customer visits or interviews
• Carry out thorough Customer Needs Evaluation and Analysis based on customer requirements as assessed during customer visits or interviews
• Provide consultancy and support services for customer and potential customers
• Carry out and implement ingredient replacement projects/solutions
• Communicate with clientele regarding ingredient replacements
• Perform product demonstrations by showing the correct use of Chipkins Puratos products
• Attend to product enquiries
• Assist customers with trouble shooting issues
• Provide consultancy services to customers
• Provide market information to Sale Representatives and Senior Technical Sales Consultant
• Prepare and bake-off Chipkins Puratos ingredients for customers and promote features and benefits of Chipkins Puratos products over those of competitors to customers, solution offerings, technical advice
• Compile Trial reports for Senior Technical Sales Consultant
• Provide contact reports on each customer and/or branch visit
• Compile Product Design and Status report
• Conduct Competitive Intelligence Assessment of opposition and competitors’ products
• Build relationships with customers/clients.
• Perform other duties as per operational requirements.

JOB MINIMUM REQUIREMENTS

• Grade 12 and any relevant Bakery qualification in Baking & Confectionery; preferably a National Diploma in Food Science and Food Technology
• Driver’s License
• Minimum of 10 years’ experience in the Industrial bakery sector with in-depth knowledge of processes and procedures in Industrial bread plant bakeries; experience in functional bakery ingredients and bakery processing systems; experience in product development of bakery related products and systems; preferably SETA accredited certificate in baking.
• Computer literacy: MS Office suite (Outlook, PowerPoint, Excel, Word).
• Knowledge of basic arithmetic, and general accounting principles and practices and concepts.
• Over and above normal working hours; flexible working hours are required depending on customer needs; extensive travelling is required.
• Written comprehension the ability to read and understand information and ideas presented through spoken words and sentences.
• Good communication skills – English is a prerequisite.
• Ability to read and write in English and any other language(s).
• Good personality, hardworking, teamwork, service orientated, creative, innovative, trustworthy, open to learn from feedback.