Role Purpose

• To provide administrative support to our growing global travel business. This will involve overseeing maintenance updates to our platform and corresponding local market websites, managing internal administrative processes, supporting our global teams in their use of the platform and onboarding of new team members.
• This role requires someone who has excellent attention to detail, is proactive and can build solid working relationships.

The Core Deliverables

• Implement updates and improvements to our travel platform and local market websites, collaborating with our technology partner, Vibe Travel and/or our local markets.
• Oversee internal travel administrative processes; manage our global travel email inbox, technical access for local team members to platform and websites.
• Support local markets with; website testing, raising support tickets for fixes and overseeing implementation, customer service issues and bookings.
• Responsible for training library and access.
• Manage onboarding of new team members, training them on the basics of the platform.
• Gather key information from markets to keep up-to-date campaign launch pipeline.
• Help to drive best practice with local teams such as testing process and set-up.
• Coordinating quarterly newsletter and supporting on marketing initiatives.
• Develop excellent working relationships with group team colleagues, local market client services, customer services and operation teams, along with our travel partners.

Your Skills & Knowledge

• 2 years work experience in a similar administrative role, ideally within a travel agency on hotels, flights etc.
• Ability to build effective working relationships with work colleagues and partners in different markets.
• English language role but additional languages matching our local market office locations would be a plus.
• Strong Excel and PowerPoint skills.