Description

To design, quote for, and book journeys to southern Africa for travellers via overseas agents.

Responsibilities

• Assess client needs in terms of special interests, special needs, and affordability/budget
• Quoting of all services requested by clients within the required turnaround time
• Reservations of all services requested by clients
• Respond to written requests and provide written confirmations
• Loading reservations on Tourplan
• Ensure confirmation of services with suppliers
• Stay in constant communication with agents with regards to status of reservations, payment requirements, deadlines, and conditions of reservations
• Arrange Meet and Greets as required
• Maintain contact with tour guides throughout tour
• Manage client complaints and emergencies
• Maintain contact with agents

Qualifications and Expertise

• Matric / Grade 12
• Travel & Tourism qualification would be preferable
• 4 years FIT-Tailor Making Tour consulting experience within the tour operating industry
• Tourplan knowledge and execution would be preferable

Competency

• English & Mandarin speaking
• Knowledge of customers’ needs and products
• Ability to negotiate with suppliers for availability and rates
• Good Tourism industry knowledge
• Excellent South African geographic knowledge
• Strong Touring Logistics knowledge