Description

• To design, quote for, and book journeys to southern Africa for travellers via overseas agents.

Responsibilities

• Reservations of all TDM Touring services requested by internal and external clients
• Quote and convert private charter requests within the required turnaround time
• Ensure that the best rates are always negotiated and secured with the preferred suppliers
• Manage allocated bookings in Tourplan
• Manage allocated TDM Touring suppliers
• Reservations and operational duties to manage specific Scheduled Tours effectively
• Ensure pre- during- and post-tour procedures are adhered to, as per TDM Touring standards
• Monitor group numbers and manage specific Scheduled Tour departures and supplier allocations
• Maintain contact with tour guides throughout Scheduled Tours and Private charters
• Manage payments and account queries with suppliers and local agents
• Manage cancellations, client complaints and emergencies
• Monitor profitability of specific Scheduled Tours on a weekly basis
• Work closely with the product development, sales and marketing teams when required
• Manage personal and shared team MS Outlook mailboxes

Qualifications and Expertise

• Matric / Grade 12
• Travel & Tourism qualification would be preferable

EXPERIENCE

• Minimum 7 years group series and FITs experience
• Tourplan working knowledge is essential
• Excellent knowledge of South Africa (Tourist attractions, seasonality, routes, distances and driving times, places of interest, Geography, transport infrastructure)

Competency

• Good verbal, telephonic and written communication skills
• Working knowledge of Microsoft Office Software: including Word, Excel and Teams
• Good interpersonal skills
• Good problem solving skills
• Excellent organisational and time management skills
• Negotiation and liaison ability
• Strong decision-making ability
• Be innovative and proactive
• Must have attention to detail
• Basic financial knowledge