RESPONSIBILITIES:

The incumbent will be responsible for:

• Handling telephone calls, enquiries, messages and emails;
• Liaising with internal and external clients, referring veterinarians and students;
• Registering new clients and checking for outstanding balances on client accounts;
• Booking appointments on UVIS;
• Preparing files and scanning documents;
• Working closely with students and clients;
• Communicating hospital policies and procedures;
• Providing final discharge information to clients;
• Managing/overseeing the administrative arrangements with PawPrint cremations;
• Administering the procurement process of the Clinics (obtaining quotations, generating purchase orders, receiving items);
• Being flexible to assist in other sections of the OVAH; and
• Performing shift duties.

MINIMUM REQUIREMENTS:

• Grade 12;
• Two years reception/secretarial or similar experience in a health care setting; and
• Computer literacy (MS Word, Windows, etc.).

REQUIRED COMPETENCIES (SKILLS, KNOWLEDGE AND BEHAVIOURAL ATTRIBUTES):

• Knowledge of medical and/or veterinary terminology;
• Good interpersonal and communication skills.

ADDED ADVANATGES AND PREFERENCES

• Course in telephone etiquette;
• Course in basic client communication skills.