Job Expired
Contact Centre Trainer needed at Ignition Group
Durban, KwaZulu-Natal Full Time Accounting / Financial Services
Ignition Group’s job vacancy, Career and Recruitment
Job title : Contact Centre Trainer jobs in KwaZulu-Natal
Job Location : KwaZulu-Natal, Durban
Deadline : September 03, 2022
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The detail:
Training Preparation and Facilitation
- Update lesson plans, training material and versions to be used in facilitation of training in accordance with our curriculum, systems and/or product changes.
Be an Industry Thought Leader
- Constantly look for ways to up-skill and familiarize yourself with business-related developments and enhancements in the industry.
- Constantly seek ways to improve the training experience and share your ideas with your colleagues.
Coach and Develop our Trainees and New Employees
- Provide additional support to the new agents during the first full month throughout our training phases and into full production.
- Identify development gaps of Trainees and new agents to assist their managers with helping our new employees achieve optimal performance.
- Provide ongoing feedback to the recruitment team to assist in the improvement of the calibre of future hires.
Reporting and Assessments
- Conducts and submits Skills Gap Analysis reports for existing staff as required.
- Submit daily reports.
- Prepare candidates for tests and assessments.
Are you this person?
- Do you have your matric, as well as your Train the Trainer, and RE?
- Do you have experience training campaigns within the insurance and/or financial services industry? We’re talking product, systems, soft skills, the whole shebang!
- Do you have training experience relevant to a contact centre and/or another high-volume environment?
- While a coaching qualification is preferred, coaching experience is essential.
- Are you qualified as, or interested in becoming, an accredited assessor?
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply online
- This job has expired!
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