Job description

Note:  Potential applicants will be required to complete an online assessment prior to short-listing

Responsibilities:

•   Providing administrative support to the e-Learning team and environments where UDL e-Learning is involved.
•   Providing e-learning administrative and technical support with regard to stakeholders and multimedia where users UDL is involved.
•   Planning and scheduling of team support activities, recordings and multimedia venue bookings.
•   Manage the e-Learning mailbox.
•   Scheduling team tasks and activities.
•   Stationery management.
•   Meeting scheduling and minute taking.
•   Contributing to the development of a strategic long-term plan for UDL regarding e-learning presentation.
•   Query handling and management.
•   Asset control: management and record keeping of e-Learning’s assets.
•   Ensuring quality assurance and effective records management.
•   Ad hoc tasks

Minimum requirements

• Grade 12
• 2 – 3 years’ administrative experience
• 2 – 3 years’ client-service experience
• Computer literate and high levels of efficiency in MS Office, Google Drive, MS Team and learner management systems (LMS).

Other competency requirements:

•    An additional diploma/academic qualification will serve as a recommendation.
•   Experience in administrative support within a technology environment.
•   Good minute taking skills.
•   The ability to manage and schedule team tasks and activities.
•   Knowledge of the operations of UDL Teaching and Learning.
•   The ability to function effectively under pressure and as part of a team.
•   Good interpersonal relations, communication skills and a positive client-service orientation.
•   Proven ability to effectively handle queries and liaise with students, lecturers and faculties.
•   Experience in records management.
•   Ability to guide end-users on the use of digital technologies.