RESPONSIBILITIES:

• Collect passengers’ lost property from FlySafair stations;
• Sort lost property according to time periods of loss;
• Contact passengers where possible to liaise for collection of property;
• Communicate with passengers who have reported lost items;
• Return identified lost property to airports for passenger’s collection;
• Assist with the delivery of lost property to couriers for passenger collection where required;
• Identify and track owners of lost Identification documents and passports;
• Assist with queries relating to lost property from the Call Center Team and baggage handlers;
• Document and categorise lost items;
• Maintaining record and logs of lost and found items
• Follow procedures for handling valuable or sensitive lost items;
• Coordinate with other departments or authorities as needed (e.g., security, airlines, law enforcement);
• Keep the lost and found area organized and accessible;
• Provide assistance and information to passengers regarding lost property policies and procedures.

REQUIREMENTS:

• Grade 12;
• Proficient in the use of Microsoft Office (Word, Outlook, Excel);
• Good office administration skills;
• Must have a valid Driver’s License;
• Good communication skills (written and verbal).

PERSONAL ATTRIBUTES:

• Professional;
• Integrity;
• Strong organization skills;
• Attention to detail;
• Ability to work proactively and unsupervised;
• Immaculate timekeeping;
• Honest and trustworthy.