Minimum Requirements:

• Telephone etiquette
• Computer literate (MS Word, MS Outlook & MS Excel)
• Pastel knowledge
• MS Outlook, Excel & Word

Responsibilities:

Financial Metrics/Operational Duties

• Ensuring that all general stock picking slips for allocated regions are generated on time according to the department procedures, which need to be adhered to at all times.
• Check with the warehouse by C.O.B each day to see if goods have been dispatched to ensure all customers’ deadlines have been met.
• Ensure items outstanding to customers are dispatched timeously.
• Assist customer with queries on pricing and stock availability.
• Ensure any back orders or delays in stock ordered are communicated to the customers clearly and timeously. As communication is the key factor in the department.
• Ensure all items on Back order are invoiced once stock has been received.
• Communicate accurate estimated delivery dates to the customer taking into buying lead time and logistics/transport time.
• Ensure correct customer are being charged and all relative information is supplied to the warehouse.
• Verifying of fellow Sales Administrators picking slip ensuring all items are dispatched as per the customers specification or requirement
• Communicate with the buying department on all back order and special request.
• At times assist the Warehouse team with picking and packing of special requests also including dispatching of goods.
• Ensure customer queries are sorted timeously and that communication is always top priority.
• Provide support to the sales team. Communication is key.
• National Distributions: Co-ordinate the creation of orders and liaise with internal departments to ensure timeous distribution.
• Compiling reports as requested.
• Maintain accurate records of customer interactions.
• Assist with any other tasks as directed by management from time to time.

People

• Performance must be tracked by yourself, and the onus is placed on you to set-up performance review meetings with the Operations Manager.

Compliance, risk and quality

• 100% compliance with company policies and procedures.
• 100% compliance with health and safety regulations.
• 100% Compliance with relevant laws and regulations.
• Ensure logical saving of all work, templates, etc. monthly and yearly such that each year’s financial records can stand on its own when enquiries/ investigations/audits take place.
• Produce high quality, neat, logical, succinct, easy to follow, easy to understand, formula linked work/templates/workbooks/financial models – of which is substantiated by facts with no numbers in the formulas.
• Ensure the above (final version) and other documents are chronologically saved/backed up.
• Declare all gifts.
• Do not accept kickbacks. Instances to be reported immediately.
• Declare all conflicts of interest upfront.

Growth and new markets/products

• Assist with projects as directed from time to time.
• Adhere to measures are put in place and steps are taken to achieve the short term, medium term and long-term goals of the company. 

Skills:

• Good communication and interpersonal skills
• Strong planning and organizational skills
• Strong attention to detail
• High level of integrity, trustworthiness and reliability