KEY RESPONSIBILITIES 

•  Facilitate the establishment, implementation, integration, and continuous improvement of the Total Quality Management System (TQMS) strategy.
•  Implementation of the ISO 9001 Quality Management System (QMS) standard requirements across all the JRA depots and Head Office.
•  Facilitate the creation and maintenance of a document management system.
•  Prepare and conduct Quality Management System Audits in accordance with the annual audit programme and in collaboration with other business units.
•  Provide necessary assistance to all departments and units regarding development, review and improvement of policies and procedures related to quality management.
•  Facilitate and monitor strategy implementation at an operational level.
•  To monitor adherence to governance practices in terms of regulatory frameworks, structures, systems, processes, policies, procedures, and controls for the sub-unit that ensure delivery on strategic and operational objectives.
•  Monitor and report on non-compliance for work performed on-site.
•  Assist in the development of project quality management plans, quality control plans.
•  Monitor the standards, specifications, checklists, and inspection sheets used for determination of compliance to quality standards.
•  Update Quality Management System related documentation including procedures, forms, and templates.
•  Conduct random and ad-hoc site visits to monitor quality.
•  Evaluate quality gap analyses at the depots and report to the quality manager as necessary.
•  Conduct quality awareness workshops and QMS trainings.
•  Prepare monthly and quarterly non-compliance reports as well as any other required departmental reports.
•  Make inputs to the unit’s operational plan by providing constant feedback to the manager, based on operational performance, risks, challenges, lessons learnt and best practice for the discipline.
•  Identify and manage the operational risks of the sub-unit and make inputs to the operational Risk Register.

REQUIREMENTS AND SELECTION CRITERIA

•  Bachelor’s Degree in the field of Quality Management or Engineering or relevant NQF level 7 equivalent.
•  ISO 9001 Auditor / Lead Auditor certification.
•  Registered ISO 9001 certified Auditor or in a process of registering with South Africa Auditor and Training Certification Authority (SAATCA) will be added advantage.
•  5 years’ experience in Total Quality Management, inclusive of 3 years supervisory experience.