Job Summary:

Create and increase brand awareness through maintaining pricing, shelf health, promotions and strong customer and client relationships.

Key Responsibilities and Deliverables:

Shelf health

• Ensure product availability
• Check for expired and damaged stock
• Check accurate pricing and margins, promotional pricing, competitor pricing
• Ensure stock rotation
• Identify need for promotions to increase sales and negotiate with store manager
• Increase facings per product
• Communicate execution to relevant parties and gather feedback
• Effective implementation of promotions

Adhoc:

• Request correct point of sale
• Define mechanics of promotion
• Ensure sufficient stock levels
• Negotiate appropriate pricing

National:

• Implement promotions according to head office and client requirements
• Maintain stock levels
• Capture all information on Trimso

Call cycle management

• Identify call cycles and ensure implementation thereof
• Administer and complete according to requirements
• Inform client of cycle and ensure suitable

Effective administration

• Complete reports timeously
• Manage assets and equipment (e.g. coolers, etc.)
• Complete necessary documentation when required

Customer service and satisfaction

• Gather feedback from customer complaints, queries and requests and ensure resolution
• Communication and upkeep of knowledge of promotions /out of stocks/products/delivery date planner, etc.
• Build and maintain strong working relationships

Effective self-management

• Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
• Demonstrate consistent application of internal procedures
• Plan and prioritise, demonstrating abilities to manage competing demands
• Demonstrate abilities to anticipate and manage change
• Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational needs

Key Competencies

• Organisational commitment
• Teamwork & collaboration
• Relationship building
• Agility
• Performance & results driven
• Continuous growth & improvement
• Resilience & stress management
• Service Excellence
• Analysis & problem solving
• Sales orientation
• Quality & detail excellence
• Communication

REQUIREMENTS

• 2-3 years’ experience in FMCG in field sales and marketing||Essential / Minimum|0-5 years|
• Diploma/NQF level 5
• Shelf management
• Call management
• Administration skills
• Customer service skills
• Ability to work independently