Job Description

• iKhokha is on the lookout for the next Cash Advance Specialist to join our growing team. 
• We’re searching for a professional, analytical person with a flair for customer service and the ability to close a deal. 
• It doesn’t just end here, read more below… 

So, what will you do?  

• You will be responsible for empowering existing merchants to utilize cash advances to further grow their businesses.  
• You will educate merchants on the various ways to use and accept cash advance in a hassle-free and customer centric manner.  
• You will  call customers that are identified by the business as well as field inbound calls from interested merchants.  
• You will  liaise with our finance partner as well as our internal finance department to resolve Cash Advance customer queries. 

In addition to the above, you will:  

• Maintain favourable merchant relationships whilst extending cash advance offers to help merchants grow their business 
• Increase merchant loyalty through efficient handling time across CRM platform and telephonically 
• Interact with escalations of merchants daily, responding to their questions or concerns and guiding them to the appropriate service 
• Provide unsurpassed customer experience to promote retention and loyalty 
• Achieve positive reviews on social media platforms 
• Introduce and educate merchants on how to utilize cash advance and describe all benefits  
• Conduct courtesy calls and educate merchants on how to pay up existing offers to requalify for additional offers 
• Ensure technical issues are resolved 
• Ensure attention to detail when capturing merchant information efficiently and accurately 
• Complete daily, weekly, monthly reporting 
• Escalate urgent queries that require input from senior management 
• Ensure proper escalations when any systems or tools are down and that proper communication is rendered to the Team Leader and Line Manager 

Qualifications

• Minimum of a matric qualification. 

Deal Breakers:  

• 1 – 3 years call centre experience with exposure to CRM platforms in a Sales & Service environment. 
• Excellent written and verbal communication skills with a specific focus on customer service and sales. Data capturing and detail orientation with a good understanding of technical support along with basic accounting exposure. Proficient in use of Microsoft apps. 
• Sales, Technical Support and Customer Service