Key Duties and Responsibilities (including but not limited to):

• Ensures daily responsibilities are completed in a timely manner while maintaining accuracy.
• Ensures adherence to Standard Operating Procedures for credits and receiving and maintains safe departmental work practices.
• Report all discrepancies or operational challenges to appropriate departments and continuously monitor until issues are resolved; escalate when necessary.
• Responsible for the receipt, checking and crediting of returned goods.
• Record and check quantity and quality of goods returned.
• Addresses defective or discontinued goods for proper disposition.
• Ensures the quantity to be processed matches the quantity on return note.
• Capture and reconcile credits on the system.
• Resolve queries relating to returns.
• Ensures returned goods are checked accurately and placed in designated place.
• Keep track of shipment and delivery schedules for incoming stock.
• Inspect and verify that incoming stock is correct and undamaged.
• Handle all necessary paperwork upon shipment receipt.
• Report damages or shortages to the appropriate person
• Compare purchase orders/transfer requests with invoices/transfer notes and packaging lists.
• Assisting with unloading deliveries from trucks.
• Processing returns for incorrect or unsatisfactory items.
• Organizing and storing received items in appropriate areas.
• Updating the systems with the received items.
• Communicating with relevant internal stakeholders regarding delays or problems.
• Maintaining records of orders/transfers, delivery details, etc.
• Collaborate with all relevant internal stakeholders, such as Receiving and Housekeeping departments.
• Performs other duties as assigned to meet business requirements.
• Take ownership and accountability for tasks and activities and demonstrate effective self-management in terms of planning, prioritizing and self-development.

Requirements, Skills, and Attributes:

• Grade 12 (or equivalent)
• Relevant Degree/National Diploma
• Proven relevant experience in a similar role.  
• Computer literate (Microsoft Office Package)
• 1 -3-year SAP and QWIX working experience – highly beneficial.
• Supervisory skills with the ability to motivate, develop and supervise others.
• 1 -3 Year direct work experience in a similar capacity in the same or similar industries.
• 1 – 3 Years general warehouse experience
• 1 – 3 Years Ability to work with a high degree of accuracy