Job Expired
Customer Success Advocate (IT Industry Account Management Required) needed at Mimecast
Gauteng, Johannesburg Full Time Sales / Retail / Business Development
Job title : Customer Success Advocate (IT Industry Account Management Required)
Job Location : Gauteng, Johannesburg
Deadline : May 02, 2024
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What You’ll Do
- Mitigate risk associated with you account set to improve Gross Revenue Retention.
- Manage relationships with key stakeholders within a large volume account set.
- Understand customer goals and challenges to provide tailored solutions and recommendations.
- Manage onboarding, training, and integration processes for new customers in the account set.
- Proactively monitor customer usage, health, and performance metrics to identify opportunities for improvement.
- Engage with customers to gather feedback, address concerns, and drive adoption.
- Develop and execute customer success plans aligned with the account patch’s business objectives.
- Collaborate with the sales team to identify upselling, cross-selling, and contract renewal opportunities.
- Advocate for customers within the company, representing their interests and feedback.
- Collaborate with the product team to provide insights for enhancements and new features.
- Contribute to customer success resources, such as knowledge base articles and case studies.
What You’ll Bring
- Proven experience in customer success or account management within a SaaS or technology company
- Strong understanding of customer success/account management principles, methodologies, and best practices.
- Excellent interpersonal and communication skills.
- Analytical mindset and ability to leverage data for decision-making.
- Results-oriented with a focus on customer satisfaction, retention, and revenue growth.
- Self-motivated and able to work independently while collaborating effectively.
- Experience managing a large volume account set is preferred.
- Familiarity with Salesforce CRM software and Gainsight platforms is a plus.
- Bachelor’s degree in business or related field (or equivalent work experience).
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
- This job has expired!
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