Customer Success Manager (Affiliate & Influencer) needed at Impact
Job title : Customer Success Manager (Affiliate & Influencer)
Job Location : Western Cape, Cape Town
Deadline : May 22, 2024
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What You’ll Do:
- Delivering world-class support to our top clients.
- Maintain a balanced proactive/reactive relationship with your assigned accounts.
- Dedicated duties include account monitoring, regular check-ins and relationship building.
- Reactive duties include training, product support, and appropriate delegation when technical issues and feature requests arise.
What You Have:
- 2+ years customer service/relationship experience, preferably B2B
- In-depth understanding of the influencer marketing’s ecosystem
- Bachelor’s Degree (Business, Marketing or related field a plus)
- Consistent track record of providing stellar support to customers.
- Strong understanding of the digital marketing ecosystem
- Healthy dose of initiative and the ability to remain flexible
- Detail-oriented and able to efficiently prioritize tasks
- Be a critical thinker and an inventive problem-solver
- Professional communication skills
- Enthusiastic teammate
- Great conflict resolution skills
- Excellent time management skills
Nice to have:
- Affiliate & Partnerships Industry Fundamentals Certification by PXA
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now