Job Expired

Support Consultant – Westlake needed at SURGO HR & TRAINING

Job title : Support Consultant – Westlake

Job Location : Western Cape, Cape Town

Deadline : May 23, 2024

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Job Description

Our client specialises in end-to-end engagement solutions using a holistic approach that connects employees, sales and channel partners, and customers. They are recruiting for an experienced and motivated Support Consultant to join their dynamic team at their Westlake office.


  • Answer and/or initiating customer interactions, responding to customer needs in a professional, service-orientated manner
  • Constantly meeting organizational service level agreements by taking appropriate actions to resolve customer queries
  • Assess customer concerns by eliciting the relevant and sufficient information to enable an accurate, appropriate and timely resolution
  • Follow appropriate procedures providing solutions to all customer interactions, tailored to the needs of the individual customer
  • Provide feedback to the customer on actions taken to ensure appropriate magical levels of customer service
  • Remain current with product, system, process and policy knowledge
  • Escalate complex problems and difficult situations when required
  • Diffuse difficult situations and managing the flow of the call and maintaining control all while navigating the necessary business systems
  • Check customer details to ensure accuracy and relevance to the service interventions

Qualification and Experience:

  • Good verbal (English, Zulu, Sotho and Xhosa) and written communication and customer service skills
  • Attentive listener with a professional approach
  • Good attention to detail and data accuracy
  • Adaptable and flexible, adapts style to align to cultural differences
  • Knowledge of standard rules, procedures, and operations within a contact Centre environment
  • Ability to solve basic problems which may be varied but similar
  • Ability to fact find to gain a full understanding of an issue and consider most appropriate response
  • Ability to work effectively in a team to support the achievement of objectives
  • Demonstrates the ability and passion to learn
  • Matric or NQF Level 4
  • Minimum one-year high pressured customer service environment
  • Experience with the prompt resolution of complaints

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply Now

  • This job has expired!